Social at Work looks at how social media influences the world of work. Its original focus was on IT and HR practices, but more flexible ways of working mean that these distinctions are less clear. We have therefore broadened the focus to rethinking collaboration, with social channels as a tool to support interactions between employees, and with customers. Social at Work is aimed primarily at operations managers wishing to use social channels to improve collaboration. By engaging with its content, they can learn more about staying at the cutting edge of collaborative working, including co-creation with customers.